How to Give 97Display Domain Registrar Access

Before you start: tell us about your email and any other tools using your domain. If you use Google Workspace, Microsoft 365, or any email marketing tool (Mailchimp, Constant Contact, Klaviyo, etc.) that sends email as your domain, let your project manager know before you grant access. Also flag any subdomains already in use (a booking page, a member portal, a shop) and any verification codes you've set up with Google or Meta. We'll recreate all of it on our side, but we can only do that for what we know about.

Quick Links:

• GoDaddy
• Squarespace
• Namecheap
• All other registrars

1. Why we need it

Your domain registrar is the account that controls where your web address points. Here's what we do with access:

• Point your nameservers to ours. This is the main one. Nameservers decide which company answers questions about your domain, and we change them to point at 97Display's. From that moment forward, we manage all of your DNS directly, and your registrar account goes back to doing one job: holding your registration and renewing it each year.
• Rebuild your DNS records on our side. Once nameservers move, we recreate everything that was there: email routing, subdomains, verification records, on our platform, where we can maintain it.
  
• Keep your email working. Email delivery depends on a few background settings (you don't need to know what they stand for, we handle them). We copy these over before the switch so nothing stops flowing. (This is the part we need your help on. See the checklist above.)
• Set up subdomains. Landing pages, scheduling links, and tracking subdomains all need records added, and afterward we can add them same-day instead of emailing you instructions.
• Verify your business with Google and Meta. Google Search Console, Google Business Profile, and Meta Business each require a verification record on your domain.
• Issue your SSL certificate. That's the padlock icon in the browser bar that tells visitors your site is secure, and it depends on records pointing correctly.
• Fix problems fast. If your site or email goes down, we resolve it in minutes instead of waiting on a back-and-forth email chain.

What we will and won't do

• You remain the legal owner of the domain. Nothing about this changes who owns it.
• We cannot transfer your domain away from you. Delegated access does not permit domain transfers.
• We don't have access to your billing or payment information.
• Renewals stay with you. Your registrar still bills you for the domain each year. Keep auto-renew on, because an expired domain takes your site and email down no matter who manages the DNS.
• You can revoke our access at any time, in a few clicks, without contacting us. (Once nameservers are pointed to us, revoking registrar access removes our visibility there, but doesn't move DNS control back to you on its own. See "Can I revoke access after launch?" below.)

2. Find out who your registrar is

Not sure who your domain is registered with? No problem, here's how to check.

1. Go to lookup.icann.org.
2. Enter your domain name without www or https:// — just yourdomain.com.
3. Complete the human verification prompt and click Lookup.
4. Scroll to the Registrar Information section. The Name field is your registrar.

If the lookup doesn't help, try these:

• Search your email inbox for "domain renewal," "domain registration," or the year your website was first built. Renewal receipts almost always name the registrar.
• Check your credit card or bank statement for a recurring annual charge, usually $10–$25.
• Ask whoever built your previous website. They may have registered it on your behalf.

One important distinction: your registrar (where the domain is registered) is not necessarily your web host (where the website files live) or your email provider. These are often three different companies, though sometimes one company handles all three. We need the registrar.

Still can't figure it out? Send your domain name to your 97Display project manager and we'll look it up for you.

3. Instructions by registrar

GoDaddy

GoDaddy calls this Delegate Access.

1. Once you log into GoDaddy, click your name in the top right, then Account Settings.
2. Click Account Settings again at the top left. You should see Delegate Access in the dropdown.
3. On the right side, find the People who can access my account section and select Invite to Access.
4. Enter 97Display in the name field and our email address, support@97display.com.
5. Select the middle level of access: Products & Domains. (The higher level adds payments and account access, which we don't need.)
6. Select Invite.

You'll get a confirmation once we accept.

Two things to know:

• The invitation expires in 48–72 hours if it isn't accepted. We typically accept the same business day, but if it expires just send a new one.
• If you organize your domains into folders, delegates are automatically given Management Access to the "All Domains" folder. If you've customized folder permissions, go to your Domain Portfolio → Folders icon → select the folder → Edit Folder and confirm Management Access is switched on for our account.

Squarespace

Squarespace has two different paths depending on how your domain is set up. Start with Path A — if you don't see the option described in step 3, use Path B.

Path A — Domain-only (most common)

1. Open your domains dashboard.
2. Click your domain.
3. Click Permissions.
4. Click Invite domain manager.
5. Enter 97Display as the name and support@97display.com as the email address.
6. Send the invitation. We'll receive an email invite and confirm the access from our end.

Path B — If you don't see "Invite domain manager"

This means your domain shares its settings with a Squarespace website. In that case:

1. Open the Permissions & Ownership panel in your site settings.
2. Click Invite Contributor.
3. Enter our name and email as above.
4. Toggle Administrator on.
5. Click Invite.

If the invitation email doesn't arrive: go back to Permissions, click the … next to our name under Invites sent, choose Copy invite link, and send that link to your project manager directly.

Namecheap

Namecheap calls this Share Access.

1. Once you're signed in at namecheap.com, select Domain List from the left sidebar and click Manage to the right of the domain name you'd like to share access for.
2. Choose the Sharing & Transfer tab from the top menu and find the Share Access section.
3. Enter support@97display.com in the New Manager field and click Add.
4. Select all permissions. We need the domain-level permissions, not just DNS, because changing nameservers requires them.
5. Enter your own account password to confirm that you wish to share access to these settings with us. This authorizes the change on your side. We never see your password.
6. Click Confirm.

Two things to know:

• Only the account owner can share access. If you don't see the Sharing & Transfer tab, you may be a manager on the account rather than the owner. You'll need to ask the owner to do this.
• Namecheap shares access one domain at a time. If you have multiple domains with us, repeat these steps for each one.

Any other registrar

Many registrars, including Network Solutions, Bluehost, Hover, IONOS, Wix, and Register.com, don't offer a delegated access feature. If yours is one of them, or you're not sure, send us your login securely:

→ secureshare.97display.com

This is an encrypted, one-time link. Your credentials are viewable once and then permanently destroyed. They never sit in an inbox, a text thread, or a chat history where they can be found later.

Please include:

• Registrar name and login URL
• Username or account email
• Password
• Whether two-factor authentication is turned on, and where the code goes (your phone, an app, an email address)

That last item matters more than people expect. If your account texts a code to your phone every time someone logs in, we'll need to coordinate with you the first time so we're not stuck at the login screen.

Please don't send login information by email, text message, or chat. If you already have, change the password afterward and send the new one through SecureShare.

4. What happens next

• Let your 97Display project manager know you've sent the invitation or credentials.
• We'll accept and confirm within one business day.
• We'll tell you before we make any change that affects your live site or email.
• You can revoke access at any time through the same screen where you granted it. Just note that if nameservers are already pointed to us, revoking access there won't move DNS control back to you on its own, see the FAQ below.

A note on timing: once DNS changes are made, they can take up to 24–48 hours to fully take effect across the internet. This is normal and outside anyone's control, which is why we ask for access well ahead of your launch date rather than the day of.

Quick reference

Frequently asked questions

This all sounds technical. Do I need to understand DNS to do this correctly? No. Just follow the steps for your registrar above. If anything is unclear or looks different from what's described, send us your domain name and we'll walk you through it live, no need to figure it out on your own.

Will you transfer my domain to your account? No. We don't request domain transfers, and delegated access doesn't permit them even if we wanted to. You keep ownership.

Will this affect my email? It shouldn't, but it's the thing we watch most closely. Moving nameservers means your email routing records have to be recreated on our side, so we copy them over before the switch and verify delivery afterward. This is why it matters that you tell us upfront about any email service or marketing tool using your domain (see the checklist near the top of this article).

Who manages my DNS after the switch? We do. Any new record you need (a subdomain, a verification code from a new vendor, a change to email settings) comes to us and we handle it, usually same-day. You don't log into your registrar for DNS anymore.

Do I lose access to my own account? No. You retain full owner access. Delegated access is added alongside yours, not instead of it.

Do I still pay for my domain? Yes. Your registrar still bills you for the registration each year, and that stays entirely yours. Keep auto-renew turned on. If the domain expires, your site and email go down regardless of who manages the DNS.

Can I revoke access after launch? Yes, at any time. Just keep in mind that once nameservers are pointed to us, revoking registrar access doesn't move DNS control back to you. It just means we can no longer see or adjust things at the registrar level if something goes wrong. We'd recommend keeping it active while we manage your site.

What if I leave 97Display? You take your domain with you. We'll point the nameservers wherever you tell us and provide a full export of your DNS records so your next provider can recreate them.

What if my previous web developer controls my domain? This happens often. Send us the domain name and we'll help you identify who holds it and walk you through recovering ownership.

Questions? Reach out to your 97Display project manager or email support@97display.com.