GrowthIQ Conversations

1. What is Conversations?

Conversations is Growth IQ's unified inbox for customer communications. It consolidates messages from:

• Email
• Facebook
• Instagram
• Website chat
• SMS/WhatsApp
• And more

…into a single inbox so your team can view and reply without switching between multiple apps or platforms.

2. What is Conversations AI?

Conversations AI adds an AI Receptionist to your Conversations inbox, allowing you to capture leads and handle routine communications automatically — 24/7.

3. Why Use Conversations?

• Faster, more consistent responses — one inbox for all channels
• Better team efficiency through collaborative message handling
• Higher customer satisfaction with quicker replies and consistent messaging
• Automated lead capture and routine support using Conversations AI

4. Getting Started — Connecting Channels

Before sending and receiving messages, you must connect the channels you plan to use. Each channel has a setup flow in Growth IQ:

1. Go into Administration in the left-hand menu.
2. Click Conversation Settings.
3. Connect Instagram, Facebook, and other channels so messages funnel into the Conversations inbox.

Follow the step-by-step setup guides in the GrowthIQ help center for detailed instructions.

5. Customize Your Notifications

Personalize notification settings in Growth IQ to ensure you're always alerted to new messages and new leads inside Conversations.

1. Click the Notifications icon in the top-right corner of your Growth IQ dashboard.
2. Select Settings.
3. Scroll down to the Conversations section.
4. Choose the types of notifications you want to receive.
   💡 Recommendation: Turn on both New Messages and New Leads for optimal visibility.
5. Click Save to apply your preferences.

You will now receive alerts exactly how and when you want, keeping response times fast and team efficiency high.

Other team members can customize their notifications by following these same steps once invited as a team member.

6. Frequently Asked Questions